Resources for Patients

Find information on support groups, office & policies specific to Vero Beach Neurology & Research Institute, appointments, cancellations, refills, and emergencies.

Info and Policies information at Vero Beach Neurology

Information and Policies

  • Insurance cards and ID must be presented at each new patient visit.
  • New insurance cards are required when changing policies or companies.
  • Demographic information must be updated once a year.
  • Co-pays are due at the time of your visit.
  • If you do not have insurance, please reference our self pay policy.
  • The patient is responsible for all balances after the insurance payment and contractual adjustments are applied.

Appointments & Cancellations

Appointments are available Monday-Friday during business hours. If you would like to schedule an appointment, please call the (772) 492-7051.


Should a conflict arise that prevents you from keeping an appointment, please contact our office at (772) 492-7051 as soon as you are aware of the situation. This is required at least 24 hours in advance. We will make every effort to reschedule your appointment to a more convenient time.


Contact our office during normal business hours from 8am-5pm daily at (772) 492-7051 for prescription refills. Please allow 48 hours for processing. You may also have your pharmacy contact our office. Prescription refills will not be process over the weekend. Controlled prescription refills require a follow up appointment within the last 3 months.


If this is a medical emergency, please dial 911. If an emergency arises after business hours regarding your condition, please contact our answering service at (772) 492-7051 and they will contact the provider on call. They will return your call as quickly as possible.

Insurance Information

Multiple insurance plans are accepted but not limit to these providers: Medicare, Blue Cross Blue Shield, Cigna & Aetna. For specific questions regarding your specific policy, please contact our office at (772) 492-7051.

Self Pay Policy

The patient must agree and adhere to the self pay policy. We will not bill the patient’s private insurance in these cases. Private insurance will not cover these types of liability claims.


You will be billed secondary only after payment from your provided insurance is complete – or if we receive a written denial from your insurance carrier. You will receive a monthly statement from our office. If there is any delay in payment, we ask that you contact us immediately to avoid collection processes.

Third Party Policy

We will not see patients who are involved in medical/legal issues. Verification of med/pip coverage through auto insurance is required prior to an appointment being scheduled.

Support Groups

We highly recommend support groups. Below you can find local support groups that work with neurological conditions and help to support caretakers and family.


Stroke of Hope Club for Indian River County offers support to Stroke patients and their care takers. Meetings are held at Healthsouth of Vero Beach on the 4th Thursday of every month, excluding holidays. For more information, please visit the website above, call 772-242-HELP (772-242-4357), or email [email protected]


Rock Steady Boxing at Gus Gurren’s House of Champions offers boxing classes for patients battling Parkinson’s Disease, all ages and all stages. Classes are 3 times per week; Tuesday & Thursday 5:15PM – 6:15PM and Saturday 10:30AM-1130AM. If these times don’t work for you, they can also customize a schedule to suit your needs. Monthly membership fees apply. Please visit the website above or call (772) 713-1157 for more information.



The Epilepsy Foundation is an invaluable resource for patients living with Epilepsy. Information provided includes general information for patients and their families to patient assistance on medications and office visits. Follow the link above or contact the national office at (800) 332-1000.

Vestibular Disorders

The Vestibular Disorders Association provides a wealth of information and support for patients, families, and providers for patients dealing with Vestibular Disorders. VeDA also produces a free publication that you can find in circulation at our office. For more information, please visit the website above or contact them by phone at (800) 837-8428.

Multiple Sclerosis

The National MS Society is a must for Multiple Sclerosis patients and their families. We strongly recommend connecting with the local Florida chapters and keeping an eye out for the next Walk MS event. Who knows, you might find Vero Beach Neurology and Research Institute there! For more information, please follow the link above or call (800) 344-4867.


The effects of a Stroke largely depend on where the stroke occurs within the brain and how much damage is done to the brain cells. Some survivors of Strokes recover completely, while most are left with disability.